We highly prioritize the security of our customers’ data. To align with industry standards and comply with PCI DSS requirements, we provide the following guidance on managing passwords securely.

Why Changing Your Password Matters

Passwords are a key defense against unauthorized access. If a password is compromised, malicious actors can gain access to your account and sensitive data. Regularly updating your password helps mitigate security risks and strengthens your overall protection.

How Often Should You Change Your Password?

For optimal security, we recommend that customers change their passwords at least once every 90 days. This aligns with PCI DSS standards, reducing the window of opportunity for malicious actors to exploit compromised credentials.

When Should You Change Your Password?

In addition to regular updates, you should immediately change your password if:

• You suspect it has been compromised.
• You receive an alert regarding unauthorized account activity.
• You have shared your password with someone else (even unintentionally).
• You logged in from an untrusted device or network.

Password Policy

Best practices for creating a secure password. Requirements which we enforce are denoted by an asterisk (*):

• Use a password that is at least 12 characters long. *
• Include a mix of uppercase and lowercase letters, and numbers. *
• Change your password at least every 90 days. *
• Do not reuse any of your last 3 passwords. *
• Avoid using easily guessable information such as birthdays, names, or common words.
• Never reuse passwords, always create a unique password for each account you have.

Additional Security Measures

• Enable multi-factor authentication (MFA) wherever possible for an extra layer of security.
• Store passwords securely using a trusted password manager rather than writing them down.
• Never share your password with anyone, including customer support representatives.

By following these best practices, you can significantly enhance the security of your account and personal information. If you need assistance updating your password, please contact our support team.